Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are free. Once your return is accepted, we provide a prepaid return shipping label at no cost to you — for every return, not just defective items.

To be eligible for a return, your item must be in its original packaging and must not have been used in excess. Items that have been used in excess are not eligible for a refund.

Unopened items with the factory seal intact are refunded in full. If the packaging has been opened or the item has been slightly used, a 30 percent restocking fee will be deducted from your refund.

To start a return, you can contact us at support@fragranceboom.com. Please note that returns will need to be sent to the following address:

Fragrance Boom Inc.
7901 Canoga Ave, STE E, Canoga Park, CA, 91304

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fragranceboom.com.

Authenticity Guarantee
Every item we sell is 100% authentic, sourced from vetted U.S. wholesale distributors. If you believe an item you received is not authentic, contact us at support@fragranceboom.com within 30 days of delivery. Authenticity claims are exempt from the restocking fee described above and, once verified, are refunded in full including any original shipping charge. The item does not need to be unopened to qualify.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. No restocking fee applies to defective, damaged, or incorrect items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@fragranceboom.com.